Privacy policy

Last updated: July 14, 2025

At luxishop1.com, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make purchases, or communicate with us.

By using our services, you agree to the terms outlined in this policy.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, shipping/billing address, phone number, and email.

  • Payment Information: Credit/debit card details and transaction history.

  • Account Data: Username, password, preferences.

  • Order Information: Items viewed, added to cart, wishlisted, purchased, or returned.

  • Communication: Any correspondence you send us.

  • Device/Usage Information: IP address, browser type, device data, browsing behavior.

How We Collect Information

We collect your personal information:

  • Directly from you (e.g., when you place an order or sign up for our newsletter)

  • Automatically via cookies and tracking technologies when you browse our site

  • Through customer support interactions

How We Use Your Information

We may use your personal information to:

  • Fulfill and manage your orders, payments, and shipments

  • Provide customer support and communicate with you

  • Personalize your shopping experience

  • Send promotional content (if you’ve opted in)

  • Improve our website, services, and product offerings

  • Detect fraud and ensure security

  • Comply with legal obligations

Data Sharing

We only share your data with trusted service providers who help us:

  • Process payments

  • Manage logistics and shipping

  • Host and maintain our website

  • Conduct marketing campaigns

  • Provide customer support

We do not sell or rent your personal information to third parties.

Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request deletion or correction of your data

  • Opt out of marketing communications

  • Withdraw consent for data processing

  • File a complaint with your data protection authority

To exercise your rights, please contact us at: luxishop1.official@gmail.com

Cookies and Tracking

We use cookies to:

  • Analyze site performance

  • Understand customer preferences

  • Deliver targeted advertisements

You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

Data Security

We implement industry-standard safeguards to protect your personal information. However, no online platform can guarantee complete security.

Data Retention

We retain your personal data only as long as needed to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

International Users

If you are accessing our site from outside the country of our operations, your information may be transferred across borders. We take necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Updates to This Policy

We may revise this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

Contact Us

If you have questions or concerns regarding your privacy, or you’d like to submit a data request, please contact us at:

📧 luxishop1.official@gmail.com
📍 College House, Ruislip, ENG, HA4 7AE, GB