Shipping policy

Shipping & Delivery Policy

Last Updated: August 17, 2026

At Luxishop1, we aim to provide reliable and convenient shipping to customers in the United States, Canada, the United Kingdom and other eligible international destinations.

Shipping availability, delivery times and shipping costs may vary depending on the product, destination, warehouse availability and selected shipping method.

Worldwide Shipping

We ship to many countries worldwide. However, shipping is not available for every product or destination.

Certain products may be subject to shipping restrictions, customs requirements, carrier limitations or import regulations. If we are unable to fulfill an order to your selected destination, we will contact you and, where applicable, provide an appropriate refund.

Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Processing may include:

  • Order verification

  • Inventory confirmation

  • Product quality checks

  • Packaging

  • Preparation for shipment

Processing times may be longer during holidays, promotional periods or periods of unusually high order volume.

Warehouse & Fulfillment

Where the product is available, we prioritize fulfillment from our United States warehouse to help provide faster delivery to eligible customers.

If the product is unavailable in the United States warehouse, the order may be fulfilled from our China warehouse or another available fulfillment location.

If fulfillment from China or another location is expected to result in a materially longer delivery time, we may contact the customer before finalizing the order.

The fulfillment warehouse may therefore vary depending on product availability and destination.

Estimated Delivery Time

Our standard estimated delivery time is generally 8–12 business days after dispatch, depending on the destination, shipping method and local carrier.

This is an estimated timeframe and not a guaranteed delivery date.

Delivery times do not normally include order-processing time, weekends or public holidays.

Actual delivery may take longer because of:

  • Customs clearance

  • Import procedures

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Events outside our reasonable control

For orders fulfilled from China, delivery may take longer than the standard estimated timeframe.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take some time to become active after the carrier receives and scans the shipment.

You can use the tracking information to monitor the progress of your order.

Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Luxishop1 is not responsible for delays, additional charges, confiscation or non-delivery resulting from customs procedures or destination-country import restrictions.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, telephone number and other required delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or reshipment charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

Delayed or Lost Shipments

Although we work with shipping partners to provide reliable delivery, delays can occasionally occur.

If your shipment is delayed, please contact us with your order number and tracking information so that we can investigate the shipment.

Where a carrier investigation is required, we may need to wait for the carrier's response before determining whether a replacement or refund is appropriate.

Delivery Exceptions

We are not responsible for delays caused by circumstances outside our reasonable control, including customs delays, severe weather, natural disasters, strikes, carrier disruptions, government restrictions or other unforeseen events.

Contact Us

If you have questions about your order, shipping status or delivery, please contact our customer service team.

Email: luxishop1.official@gmail.com

When contacting us about an order, please include your order number so that we can assist you more efficiently.